1) Can the padlock freeze-up and become inoperable?
In all our tests, the Magnetic Padlock has endured operation underwater and being frozen, and we have yet to see a failure. Ice buildup on the outside of the lock is inevitable, but it will not affect the internals of the lock, as they are hermetically sealed.
2) My Padlock won’t open. What do I do?
The Magnetic Padlock’s mechanism is spring-loaded. If the shackle is under tension when the user tries to open it, the mechanism will not actuate. To release the the mechanism, find a way to push the shackle into the lock body before attempting to pull the shackle open. One easy technique is to hold the padlock perpendicular to the door or gate, and hit the bottom of the lock body into the door or gate with the bottom of your hand or soft hammer, such that the shackle gets pushed into the padlock body.
3) Is any maintenance required to maintain performance
If the lock is to be left untouched for long periods of time, or used in extremely corrosive conditions, a quick spray of “dry” lubricant can reduce stiffness in the lock later on. Recommended sprays are silicone-based (NOT oil-based).
4) Can a torch be used to melt ice off padlock?
We do not recommend using a torch. Ice can be broken off in different ways. But if you decide to use one, DO NOT overheat the lock. If the internals of the lock reach temperatures above 176ºF (80ºC), the magnetism in the magnetic mechanism will be affected.
5) Will the magnets lose their properties in either extreme cold or heat?
The neodymium magnets will begin to lose their magnetic strength at around 176ºF (80ºC). Cold works well on the magnets, and actually slightly increases their strength in freezing temperatures.
6) Can water infiltrate the inside mechanism?
The inside mechanism is hermetically sealed using Viton O-rings to prevent condensation, moisture, dirt, or any contaminant from entering inside. The Viton material is also resistant to most chemicals.
7) Can the lock be re-keyed?
No. The lock is built to be sealed, and as such, it cannot be opened.
8) Can the locks be Master Keyed? Keyed Alike?
The padlock cannot be master keyed. However, they can be keyed alike in as many groups as needed.
9) Can shackles be swapped out?
Yes. Our shackle change system allows a user to change shackles within 5 seconds. The “new” shackle acts as the change tool.
10) Will the padlock seize if opened infrequently?
No. The only thing that may happen is that the shackle holes build patina and become a little rough to open. A spray of lubricant usually helps get the lock feeling like new.
11) Can a strong magnet be used to bypass the system and open lock?
No. There are multiple magnets inside the Magnetic Padlock, and they are within moving parts. In order to unlock the padlocks, all components must line up on the inside. A strong magnet will move components, but could never align them all into an unlocking configuration.
12) How do I get a new key?
Replacement keys can be ordered through Authorized Distributors (typically where the lock was purchased). Every lock comes with a key code label, which can be used to order additional keys.
